This tool is based on the idea that people don’t just ‘buy’ products and services, but that they are looking for something to do a particular ‘job’ for them. This change in perspective is intended to make you focus less on the product...
There are different approaches that you might take to capture first-hand observations of the delivery of humanitarian programmes and the experience of those involved. Consider some of the following options:Peer-to-peer observation: Looking...
While the selection of interviewees, development of questionnaires, and generation and transcription of interview data is not meant to be as robust as would be in the case of a formal study, you will still have to make informed decisions around...
Inspired by this humanitarian imperative, new partnerships and emerging technologies, humanitarian organisations and social entrepreneurs are increasingly seeking to harness the transformative potential of innovation to improve effectiveness.
We base our understanding of a problem by developing three Knowledge Areas that are relevant to the problem:
This activity will help you set parameters around the 'problem space' so that you can maintain focus and understand what is urgent and what is important.
This activity will help you understand what people in your team or across your organisation already know about a problem and existing efforts to solve it.
This field-based activity will help you to generate, capture and describe first-hand observations about existing services or experiences from the perspective of the user (front end) or service provider (back end).
This activity will help you to understand the problems and opportunities that have already been identified in relation to your area of interest.