According to the FIS, “process mapping helps represent work processes visually and identify problem areas and opportunities for process improvement. It provides a common understanding of the entire process and specific roles and contributions of process participants.”

Download the FIS Best Practice Guide for Process Mapping below, familiarise yourself with the contents and plan a group exercise to map out the high-level process you anticipate. On a separate piece of flipchart paper, log any dependency or interaction with an established process in your organisation/s, and note any missing processes that will need to be developed in support of the high-level process you are creating.