Use each of the sections of the Humanitarian Parameters Box to explore where you are proposing to introduce the solution in relation to the:

• Humanitarian context
• Disaster management cycle
• Rules and regulations
• Crisis-affected community
• Problem holder
• Humanitarian architecture

When you work through each section, ask the additional question:

• What/who will need to make adaptations to their current way of doing things in order for this solution to work?

By doing this, you will geta good sense of how other organisations, people, structures or processes may need to adapt.

Exploring the differences between what is urgent and what is important to the affected community and your organisation can be an eye-opening experience. The Urgent vs Important exercise helps to work this out.

Download the template. First, map out where you feel the problem sits with regard to the two dimensions presented, from the perspective of crisis-affected populations. How urgent is the problem, for these communities? How important is it to them?

Next, map out another point, but from the perspective of your organisation. How urgent is the problem, for you/your organisation? How important is it to you/your organisation?

You might find that there is significant distance between these two points – some organisations do not prioritise urgency in responding to problems, even if they think they are important. If this is the case, you will want to think about how you can bring these two points closer together by making a case to your team, manager or other leadership.

This is the last sense-check you need to make before deciding whether it is worth moving on to the next section: the Challenge Brief. If you find that the gap cannot be bridged. Then you will probably need to ‘shelve’ this as a problem that your organisation should not work on. In this case, do not lose your good work. See if there are other organisations for whom there is a greater alignment of the problem and their strategy and work.

If there is sufficient alignment, you are now ready to move onto the next step.

Exploring the size of the problem at the local and global level can help you identify how much energy and effort may be required, and how far the impact of a solution could go.

Download the template. The vertical axis of the graph represents the number of people affected by this problem: the breadth of impact. Decide the scale of the axis based on how many people are affected by this problem in a particular context, or globally in humanitarian settings.

The horizontal axis represents the seriousness of the problem in the lives of those affected: the depth of impact. For example, contracting Ebola has a high chance of causing death, so the depth of impact is extremely high, whereas finding a way for your finance team to save 20 minutes when processing expenses has a very low depth of impact.

The greater the number of people affected and the seriousness of the problem, the more potential impact a solution has.

Imagine that you have to persuade your manager to give you the time and space to work on the issue you’ve uncovered, or that you have to persuade a donor to fund your project. What would you say? One way to think about this is to make the case for ‘What’s at Stake’.

This activity will help you make the case as to why your problem is important to solve, including an articulation of the value-add (What are the potential benefits of responding?) and accounting for the consequences of inaction (What are the implications if we don’t act?). You will need to articulate this from both the problem holder’s perspective, and from your organisation’s perspective.

Take about 15 minutes to consider the following questions, and write down answers using the information you have put together in the Breadth and Depth of Impact and Urgent vs Important exercises (one per sticky note):

From the perspective of your organisation: what is the most important reason for responding to this challenge? What would be most concerning to your organisation if you did nothing? Write down one answer for each question.

(Hint: this is about the value-add of the potential solution. For example: ‘Because this is aligned with our operational mandate to serve X community’, or ‘If we don’t respond, inefficiency in X and Y areas continue, which will increase costs in other areas of operation over time.’)

From the perspective of the user: what’s the most important reason for responding to this challenge? What would be the consequences for both of them if we did nothing? Write down one answer for each question.

(Hint: this is about the value-add of the potential solution. For example: ‘We need to respond to this problem so that malnourished children can avoid the negative repercussions of psycho-social trauma at home’, or ‘If we don’t respond, asylum seekers will be exposed to additional security threats while on the move, in transit countries.’)

Next, you’ll want to share your answers with the rest of the group, going around the table. At this point, someone should be collecting the questions and placing them up on a wall where everyone can see.

After the questions are up on the wall, you should start grouping the responses together, conceptually, identifying emerging patterns and themes. Group all the responses into these four categories:

1. Reasons for your organisation to find a solution
2. Potential consequences of not finding a solution
3. Reasons why it is important for the user that there is a solution
4. Potential and/or actual consequences for the user if there isn’t a solution found or developed

Then take a dot sticker (two per person) and vote for the most convincing answer from the point of view of your organisation and from the point of view of the affected population.

We would recommend mapping the final categories on the ThoughtWorks Criteria for Problems Framework to visualise the different categories and their importance.

When doing this exercise, we tend to find that sometimes the initial responses aren’t always the ones that are voted on in the end. While all of the suggestions are important to consider, you will have to really hone in on the most convincing for your Challenge Brief!