The success of Red R’s KnowledgePoint project was built on a strong foundation of research and collaboration exploring the challenges faced by emergency responders on the front line who frequently lacked access to quality, timely technical support.

The initiative for KnowledgePoint came from individuals involved in expert advisory services meeting independently at conferences, online, and at a subsequent dedicated meeting. An inception phase study to review options was commissioned, and representatives of humanitarian and development organisations interviewed about their technical support provision.