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The Service Design Toolkit contains two tools to help you visualise and map the service elements of your innovation and determine the roles and requirements of the implementing team, support functions, and wider organisation during the pilot. The...
Reference Class Forecasting is a method you can apply to ensure that you are as accurate as possible in your planning, from the perspectives of quality, budget, time and resources. Most project teams come up with a forecast for how long the pilot...
Keeping a log for tracking and testing your assumptions will help you to unearth and expose the assumptions of the team and to assess whether those assumptions are reasonable, and how they can be tested or tracked. It is insufficient to just...
One way your team and your stakeholders can increase the likelihood of success is to clearly articulate a Theory of Change (ToC). Innovation then proceeds “more as a process of discovery than one of implementation, in which the innovating team...
Kanban is a team task management tool that can provide an agile, transparent and effective way of planning and executing the implementation of your pilot. Traditional projects often ‘push’ activities to those who are implementing them,...
Draw It is a tool to help you develop a visual representation of your idea – as the saying goes, ‘a picture is worth a thousand words!’Participants do not need to be great artists for drawing to be a highly useful tool, especially when...
Storyboarding can be used to create a visual narrative across 6-8 pictures (think of it like a cartoon). This is particularly useful for service design or for imagining each stage of a users’ journey in their interaction with a problem and an...
Design the Box is a tool that aims to get you thinking about how a solution might look and feel if it was packaged in a box. This can be done for services as well as products and is a way to help you focus on the most appealing and important...
If you are designing a service or process it can be a useful exercise to role play or simulate the way in which users would interact with your service, thinking through where they would be and how they would behave. This can be a fun exercise,...
If you are designing a service or a process it is a good idea to map out the key activities and touchpoints from the first interaction to the end of the journey in order to add detail to your concept. The Service Design Toolkit provides a useful...